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See Kai Run Help Center

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I forgot my username/password. Can you email it to me?

My Account

What is your return policy?

Initiating a Return

Can I exchange my merchandise for another item?

Does See Kai Run price match other retailers?

Do you offer price adjustments for discounted items?

How long will it take for a credit to appear on my billing statement once I return merchandise?

What does Final Sale mean?

Return and Exchange Policy

How do I change my username and password?

How do I update my account profile on the site?

Are See Kai Run shoes Machine Washable?

What is the best way to care for sneakers?

Caring for Shoes

Can I ship to a PO Box?

How can I track my order?

What are my shipping options, rates and delivery timing?

What is your shipping policy?

Shipping

Are you able to ship physical e-gift cards?

Can I select a custom amount for my e-gift card purchase?

Do I have to enter the recipient’s email address at the time of purchase?

Do e-gift cards have an expiration date?

I lost my e-gift card code, what do I do?

Can I use more than one e-gift card on a purchase?

Can I use a e-gift card and a promotional coupon code on a purchase?

E-Gift Cards

How do I remove my email from your mailing list?

How often will you email me if I join the See Kai Run mailing list?

Why should I join the See Kai Run mailing list?

Mailing List

How can I ensure the best fit if I order through SeeKaiRun.com?

How often should I measure my child's foot?

Sizing

Is it safe to order online?

What happens to my personal information?

Security

Do See Kai Run Shoes have Arch Support?

How does See Kai Run Footwear ensure a comfortable fit for my child's feet?

What is the APMA Seal of Acceptance?

What is the barefoot movement and what is your take on it?

Which See Kai Run shoes are best for orthotics?

Why are baby or toddler shoes with flexible soles better for my child?

Does See Kai Run accept submissions for casting calls?

Photography

Who Is Kai?

About See Kai Run

What does carbon neutral mean?

What is a carbon neutral order?

What is a carbon offset?

How does a carbon offset project work?

Do carbon offsets really work?

Why did you choose the projects on your website specifically?

Where can I learn more about the project(s) you support?

How does EcoCart work?

Why was there this Carbon Neutral Order Product added to my cart?

Is EcoCart legit?

Where will the money be going?

How do you find the emissions of each order?

Is my EcoCart carbon offset donation refundable?

EcoCart and Carbon Offset FAQs

Are See Kai Run shoes made from genuine leather?

Do you test your materials for chemicals?

How often do new styles come out?

Is the leather used in See Kai Run products safe for my child?

My child has smelly feet, what can I do about that?

SKR Safety and Policy Standards

What are the different lines available for purchase at SeeKaiRun.com?

What are the materials in See Kai Run's water-friendly shoes and sandals?

Our Shoes

Can a coupon code be applied to a previous purchase?

Can I place an order outside of the United States?

Can I purchase See Kai Run from your head office?

How can I check if my order has been shipped?

How do I redeem my SeeKaiRun.com coupon code?

What forms of payment does SeeKaiRun.com accept?

When can I expect my order to arrive?

Where can I find a valid See Kai Run coupon code?

Where can I purchase See Kai Run near my home?

Orders