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See Kai Run Help Center

<p>If you need to exchange your purchase for another size, we offer one click exchanges through our Returns Portal. Please Note: You can only initiate a direct exchange if you have an account and checkout while signed in.<br><br>Please visit our <a href="https://seekairun.com/returns-and-exchanges/" rel="noopener noreferrer" target="_blank">Returns/Exchanges</a> page for more information.&#xA0;</p>

If you need to exchange your purchase for another size, we offer one click exchanges through our Returns Portal. Please Note: You can only initiate a direct exchange if you have an account and checkout while signed in.Please visit our Returns/Exchang

Can I exchange my merchandise for another item?

Return and Exchange Policy

What is your return policy?

Initiating a Return

Does See Kai Run price match other retailers?

Do you offer price adjustments for discounted items?

How long will it take for a credit to appear on my billing statement once I return merchandise?

What does Final Sale mean?

How do I change my username and password?

How do I update my account profile on the site?

I forgot my username/password. Can you email it to me?

My Account

Are See Kai Run shoes Machine Washable?

What is the best way to care for sneakers?

Caring for Shoes

Can I ship to a PO Box?

How can I track my order?

What are my shipping options, rates and delivery timing?

What is your shipping policy?

Shipping

Are you able to ship physical e-gift cards?

Can I select a custom amount for my e-gift card purchase?

Do I have to enter the recipient’s email address at the time of purchase?

Do e-gift cards have an expiration date?

I lost my e-gift card code, what do I do?

Can I use more than one e-gift card on a purchase?

Can I use a e-gift card and a promotional coupon code on a purchase?

E-Gift Cards

How can I ensure the best fit if I order through SeeKaiRun.com?

How often should I measure my child's foot?

Sizing

Do See Kai Run Shoes have Arch Support?

How does See Kai Run Footwear ensure a comfortable fit for my child's feet?

What is the APMA Seal of Acceptance?

What is the barefoot movement and what is your take on it?

Which See Kai Run shoes are best for orthotics?

Why are baby or toddler shoes with flexible soles better for my child?

Can a coupon code be applied to a previous purchase?

Can I place an order outside of the United States?

Can I purchase See Kai Run from your head office?

How can I check if my order has been shipped?

How do I redeem my SeeKaiRun.com coupon code?

What forms of payment does SeeKaiRun.com accept?

When can I expect my order to arrive?

Where can I find a valid See Kai Run coupon code?

Where can I purchase See Kai Run near my home?

Orders

What Is Kai's Klub Rewards?

How Do I Join The Klub?

How Can I Earn Points?

How Do I Redeem My Points?

Can I Use A Sale Coupon Code On Top Of My Rewards Coupon?

How Do I View My Point Balance?

How Much Are Points Worth?

How Long Does It Take For Points To Appear In My Account?

What If I Forgot To Enter My Reward Voucher Code?

What If I Am A Loyal Customer And Already Have An Account With See Kai Run?

What If I Have Two See Kai Run Accounts, Can I Combine Points?

Can Rewards Points Expire?

Do you receive points when you redeem a gift certificate?

Rewards Program

Are See Kai Run shoes made from genuine leather?

Do you test your materials for chemicals?

How often do new styles come out?

Is the leather used in See Kai Run products safe for my child?

My child has smelly feet, what can I do about that?

SKR Safety and Policy Standards

What are the different lines available for purchase at SeeKaiRun.com?

What are the materials in See Kai Run's water-friendly shoes and sandals?

Our Shoes

Who Is Kai?

About See Kai Run

How do I remove my email from your mailing list?

How often will you email me if I join the See Kai Run mailing list?

Why should I join the See Kai Run mailing list?

Mailing List

Is it safe to order online?

What happens to my personal information?

Security

Does See Kai Run accept submissions for casting calls?

Photography

Can I exchange my merchandise for another item?Updated a year ago