Please see our return policy page for details. We accept returns within 45 days of the date of purchase for a full refund, less shipping charges, gift boxes and promotional discounts. Shipping charges are not eligible for price adjustments. See Kai

We want returns to be as simple and stress free as possible. You can find the full details on our <a href="https://seekairun.com/returns/" target="_blank" rel="noopener noreferrer">Return Policy page</a>, but here is the quick overview.We accept returns within 45 days of purchase for a full refund, minus shipping charges, gift boxes, and any promotional discounts. Shipping fees cannot be adjusted, and final sale or discontinued items are not eligible for return.Starting in March 2025, we have partnered with Redo to make returns even easier. For a $3.75 optional fee added at checkout, you get free unlimited returns and exchanges for that order within the 45 day window. Redo covers the cost of all return shipping labels and exchange shipping.If you choose not to add Redo coverage, there is a flat $7.50 fee for any return or exchange on your order.Please note that Redo fees are non-refundable, even if you do not end up making a return.

What is your return policy?

To initiate a return, you will need to fill out a return form (located on the back of your original order form included in your shipment) and include this page with the shoes in your shipment back to us. Replacement copies of the return form are

Starting a return or exchange is easy. Just head to our <a href="https://returns.getredo.com/widget_id/cnngvcdqnyk7qnx/account" target="_blank" rel="noopener noreferrer">Redo returns portal</a> and enter your order number plus your zip code or email. Once you submit your request, you will get a prepaid return label, a QR code, and a link to nearby drop off locations.If you choose Instant Exchange, your new pair ships right away. A small temporary hold is placed on your card until your original items are scanned by the carrier. If the return is not sent back within 7 days, the cost of the new order will be charged.

Initiating a Return

Absolutely, you can exchange your item for something new.Exchanges work just like returns. If you added the optional Redo coverage at checkout, your exchange is totally free. If not, there is a simple $7 fee for any return or exchange on that order.

Absolutely, you can exchange your item for something new. Exchanges work just like returns. If you added the optional Redo coverage at checkout, your exchange is totally free. If not, there is a simple $7 fee for any return or exchange on that order.&#xA0;Just head to our <a href="https://returns.getredo.com/widget_id/cnngvcdqnyk7qnx/account" target="_blank" rel="noopener noreferrer">Redo returns portal </a>and enter your order number plus your zip code or email.If the new item costs more or less than your original pair, we will either charge or refund the difference so everything stays balanced.We want swapping sizes or styles to feel easy, simple, and stress free.

Can I exchange my merchandise for another item?

We do not offer price matching with other retailers.But good news: you can still snag great deals. Join our email list or follow us on Instagram to be the first to hear about upcoming sales, promotions, and exclusive offers.

We do not offer price matching with other retailers. But good news: you can still snag great deals. Join our <a href="https://seekairun.com/email-signup/">email list</a> or follow us on <a href="https://instagram.com/seekairun">Instagram</a> to be the first to hear about upcoming sales, promotions, and exclusive offers.

Does See Kai Run price match other retailers?

We do not offer price adjustments on discounted items.All discounts are only available during the promotional period they are offered, and we are not able to apply them to past purchases. If you want to stay in the loop on future deals, make sure to

We do not offer price adjustments on discounted items. All discounts are only available during the promotional period they are offered, and we are not able to apply them to past purchases.If you want to stay in the loop on future deals, make sure to sign up for our <a href="https://seekairun.com/email-signup/">newsletter&#xA0;</a>and follow us on <a href="https://instagram.com/seekairun">Instagram&#xA0;</a>so you never miss a promotion.

Do you offer price adjustments for discounted items?

Refunds move fast on our end, but your bank may take a little longer.With Redo returns, your refund is issued as soon as your QR code or return shipping label is scanned at your drop off location. After the refund is processed, please allow up to two

Refunds move fast on our end, but your bank may take a little longer. With Redo returns, your refund is issued as soon as your QR code or return shipping label is scanned at your drop off location. After the refund is processed, please allow up to&#xA0;two billing cycles for the credit to show on your card statement, depending on your bank.

How long will it take for a credit to appear on my billing statement once I return merchandise?

Items marked as Final Sale cannot be returned for a refund or exchanged for another item. Once they’re checked out, they’re all yours.

Items marked as Final Sale cannot be returned for a refund or exchanged for another item. Once they&#x2019;re checked out, they&#x2019;re all yours.

What does Final Sale mean?

Reach out to our Customer Care team for assistance if your question hasn't been answered here.

Return and Exchange Policy